Sending the Right Signals | Dec 21, 2008
The advantage of being a tech-savvy group like ourselves is that we can easily exploit tools that help make our process more transparent to our clients. Key to managing expectations and giving everyone an at-a-glance status report, we use simple but effective web-based platforms from 37signals to help us manage both projects and clients.
Recently TripleSpoke collaborated with 37signals to give user testimonials for one of their newest product offerings, HighRise. Filmed over the course of a morning, Phil, Clint and Liz spoke about how HighRise helps keep the team on track by allowing us to record critical client information. A Rolodex on steroids, HighRise keeps us up to date on more than just addresses and phone numbers; with it, we can track anything from communications and histories to a client’s favorite cookie brand and birthday.
To manage projects, we use 37signals’ flagship product, Basecamp. As the name implies, it’s a base of operations for project oversight. It gives everyone collaborating on a project the ability to view a calendar of milestones, broadcast messages, upload files and assign tasks.
Both products combine to give us the ability to be up-to-date and transparent with our clients, keeping both sides in-sync and satisfied.
